Privacy Policy

Controller: CROSYS BROD d. o. o.
Address: Ulica Dragutina Rakovca 16, 35000 Slavonski Brod, Croatia
OIB: 34520894966
Email: support@ptjukebox.com

This Privacy Policy applies to the PT Platform website, venue wish interface, account services, and related support operations.

PT Platform is a digital engagement service where users submit non-binding wishes to venues.

We do not host or stream music content. Venue playback decisions and music sources are controlled by each participating venue.

• Account data: email, password hash, profile attributes you provide.
• Wish and venue session data: venue identifier, wish actions, timestamps.
• Payment and billing data: transaction identifiers, status, amount, currency, tax data where required.
• Technical and security data: IP address, device/browser metadata, logs needed for reliability and fraud prevention.
• Support data: records you send when contacting support.

• Service performance: account, wishes, and payments (contract necessity).
• Fraud prevention and security monitoring (legitimate interests).
• Tax/accounting compliance and legal requests (legal obligation).
• Optional marketing communications where used (consent, when required).

We use necessary storage items (for example locale and session-related values) required to run core features. If non-essential cookies or trackers are added, we will request consent where legally required.

• Payment processors for transaction execution and fraud controls.
• Hosting and infrastructure providers for service delivery.
• Professional advisers and authorities where required by law.
• Participating venues receive only operational data needed to process wishes in their own venue context.

If personal data is transferred outside the EEA, we apply safeguards such as adequacy decisions or Standard Contractual Clauses, plus supplementary controls where required.

We retain data only for as long as needed for service operation, security, legal compliance, and dispute handling. Exact retention periods depend on data type and legal obligations.

• Access, correction, deletion, restriction, portability, and objection rights.
• Right to withdraw consent at any time where processing is consent-based.
• Right to lodge a complaint with your local supervisory authority.

The Platform is not intended for children under the age required by applicable law without parental authorization where required.

We apply technical and organizational security measures designed to protect personal data against unauthorized access, loss, misuse, or alteration.

We may update this Privacy Policy. The "Last updated" date indicates the current revision date.

For privacy requests or complaints, contact support@ptjukebox.com.